1. Exchange Policy
- Timeframe: Exchange requests must be submitted within 2 days (48 hours) from the time your parcel is delivered. Requests made past this window will not be accepted.
- Shipping Fee: The shipping costs for sending the item back to our facility for an exchange are to be borne solely by the customer.
- Item Fulfillment: Once we receive and inspect the returned garment, we will dispatch the requested exchange item as per your updated selection. Shipping shall be borne by the customer at both ends.
- Condition: Items sent for exchange must be unworn, unwashed, unaltered, and sent back in their original packaging with all tags intact.
2. Return & Refund Policy
- Strict No Return Policy: We do not accept returns or offer refunds for change of mind, minor color variations due to screen lighting, or preference issues.
- Exceptions (Defective or Damaged Goods): Returns or replacements are granted only if the item arrives damaged or has a verifiable manufacturing defect.
3. Required Video Proof for Damaged/Defective Claims
To claim a replacement for a damaged or defective product, you must provide an unboxing video. The video must follow these parameters:
- Must be a clear, continuous, unedited video showing the parcel sealed from all sides.
- Must show the shipping label clearly before opening.
- Must clearly film the entire opening process and highlight the defect or damage in the same continuous shot.
- Without complete video proof, return or exchange claims for damages will be strictly declined.
How to Request an Exchange or Report Damage
- Contact our customer support team within 2 days of delivery via email or WhatsApp.
- Provide your Order ID, reason for request, and attach the mandatory unboxing video if claiming damage or defect.
- Once approved, you will receive our shipping address details to dispatch the parcel back to us.
Need Help?
Call or WhatsApp us at +91 70071 88749 for return or exchange support.
